Steve Norris's Articles

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  • Does My Office Need Cat5e or Cat6 Cabling?
    We have seen a growing percentage of installed data cabling shift from Cat5e to Cat6 in the past year. A common question we hear, since there is a substantial price difference between the two, is do I really need Cat6 and gigabit capacity internally?
  • The Quality Of Your VOIP Solution Lies With The Weakest Link
    The most reliable of all VOIP (Voice Over Internet Protocol) solutions will always perform in accordance with the quality of the data connection involved. In determining just how well your proposed VOIP solution will work for you, look no further than your weakest data connection.
  • The Major Issue with Hosted SIP Trunking and How to Choose a Provider
    SIP, otherwise known as Session Initiation Protocol, offers the burgeoning voice over IP telephony market some tremendous voice features and enhancements, but the service is not yet widely available at commercially acceptable levels.
  • Do Not Buy a New Business Phone System Without VOIP Capability
    Some of the most honest and sincere advice a telecommunications professional can give a business when evaluating telephone system technology options for their business is to make sure they buy a telephone system with VOIP capability. It is estimated that over 90% of new business telephone systems shipped in 2010 will have VOIP capability, and we will evaluate the reasons for that trend, as well as explain why owning a phone system with VOIP capability has become a necessity even if you don’t use the features at the time of purchase.
  • First Impressions – The Real Impact Of Your Business Phone System
    Every day there are fantastic new opportunities to make first impressions with new potential clients. Each new client who calls you may represent new business and revenue opportunities to impact your company for years to come. An important question to ask is “What does my phone system say about my company?”
  • Managing Your Time In Professional Sales-3 Tips For Effectiveness
    Across all industries, one of the major issues professional salespeople struggle with is proper time management. All too often, at the end of the day the professional salesperson can look back and feel as if they accomplished nothing of value. We evaluate three key tips to improving time efficiency and your mastery of time management.
  • Water-Bucket or Pipeline Builder? What type of Salesperson are you?
    If you are in outside sales in what is known as a “hunter” position, you are either a water bucket carrying salesperson, or you are a pipeline building salesperson. Find out why you need to identify which one you are, and which one you want to be!
  • Cold Calling: Just Swallow the Frog Already! Part 1
    Isn’t it amazing that in every job we do, there are always a few dreaded activities that we seem to want to avoid doing at all costs. And some of those very activities dictate whether we experience huge success or massive failure at our jobs. Never has this been truer or more applicable in sales and the world of cold calling…..
  • Use Voice PRI to Eliminate Excess Analog Lines
    Does your thriving business still operate on numerous analog lines in addition to your Voice PRI? Do the monthly charges seem to add up month after month after month, and you wonder why you even still have them? Did you know you can get rid of nearly all of your old analog line technology when implementing a Voice PRI, and eliminate those excess costs?
  • Is Automated Attendant Killing My Business?
    A customer’s first contact with an organization is often by telephone. What impression does your company give over the phone, and is it killing your business?
  • Buy a New Telephone System or Upgrade the Old One? 5 Major Questions You Have to Ask!
    At some point, every business will inevitably face the necessity of evaluating new business telephone system technology. Does it make more sense to upgrade the old system, or should I buy new? That is one loaded question that requires a loaded answer.
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