malo's Articles in Internet Business

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  • Call Centers : Say Hello To Big Business
    The growth of the call center industry signals the beginning of a new age in business and communications. Having trained customer service agents to answer the phone for you gives you the enhanced image and professionalism clients always look forward to. The demand for call centers increases as businesses diversify and their products and services become more complex.
  • Social dynamics in online communities
    Online communities can often display the same social dynamics that real world communities do, albeit in different forms. An interesting factor in this is just how similar the triggers and roots are on the Internet to those in real communities.
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